Refund policy
We want you to be confident when ordering from Retro Vibe Jersey. This policy applies alongside any mandatory consumer rights that apply in your country.
30-Day Return Window
You may request a return for an eligible, non-personalized item within 30 days after delivery.
To be eligible, the item must be unworn, unwashed, unaltered, and in its original condition with any original tags or packaging. You must also provide your order number or other proof of purchase.
Personalized and Final-Sale Items
Jerseys customized with a customer-selected name, number, or other personalization cannot be returned for change of mind or an incorrectly selected size, except where applicable law requires otherwise.
Items clearly marked as clearance or final sale are not eligible for a change-of-mind return. This does not affect your rights if an item is damaged, defective, misdescribed, or supplied incorrectly.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. Contact us promptly if the item is damaged, has a major defect, or if you received the wrong product or a different size from the one ordered.
For an approved fulfilment or quality issue, we will offer an appropriate replacement, repair, price adjustment, or refund. We cover the necessary return cost for approved damaged, defective, or incorrectly supplied items.
How to Request a Return
Email support@retrovibejersey.com within the applicable return window and include:
- Your order number
- The item you wish to return
- The reason for the return
- Clear photographs if the item is damaged, defective, or incorrect
We normally respond within 1–3 business days. If your return is approved, we will provide return instructions and, where applicable, a prepaid return label. Do not send an item back before receiving return authorization.
Exchanges
Eligible, non-personalized items may be exchanged within the 30-day return window, subject to availability. The fastest option may be to return the original item and place a new order after the return is approved.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method, normally within 5–10 business days. Your bank or payment provider may require additional processing time.
Any original shipping charge is non-refundable unless the return is caused by our error or applicable law requires otherwise.
European and Other Mandatory Consumer Rights
For customers in the European Economic Area and other regions with mandatory withdrawal rights, eligible distance purchases may be cancelled or returned within the statutory period after delivery. Personalized or clearly customized goods may be excluded where permitted by law. Nothing in this policy limits mandatory consumer guarantees or other rights that cannot legally be excluded.
Lost or Stolen Packages
If tracking shows a parcel as delivered but you cannot locate it, contact us and we will help you investigate with the carrier. Claims remain subject to the carrier’s investigation and applicable consumer law.
Contact
For return, exchange, or refund questions, email support@retrovibejersey.com.